Shopping FAQ

How do I register a new account?
Registering a new account with us is fast and easy.  Simply click the “register” link on our webpage and fill in your user name and email address. We will send you a verification mail and you will become a member once you verified that your email address is valid. For convenience’s sake, a link is provided here.
I forgot my password or login. What do I do?
Rest assured, you are not the only person.  There are 2 ways you can resolve this issue.  First option is to click on the “Forgot your Password?” link at the login page.  After that, simply key in your user ID and email address registered and click submit. Your password will be sent to your email address. The second option goes for those unfortunate to have totally forgotten their login and registered email: simply create a new account with us.
How do I subscribe to your newsletter?
You are able to subscribe to our newsletter in the following ways:
–         Leave the subscribe newsletter box checked at the create user page when you register a login with us
–         If you are existing user, please log in to your Shopping Express account and check the subscribe newsletter option and click update

How do I unsubscribe to your newsletter?
You are able to subscribe our newsletter in the following ways:
–         Please login to your Bsmatek online shopping account and uncheck the subscribe newsletter option and click update
–         If you receive our newsletter, you can follow the link unsubscribe on the newsletter page which will direct you to unsubscribe the newsletter.

I do not wish to become a member. Can I buy from you?
Sure you can.  We have the option of using a guest account where you can buy from us anonymously providing us only the minimum information for us to send you the item.  The guest account will allow you to shop as per usual, however you will miss out on our further discount/incentive programs for different member levels.
How secure is your checkout system?
We respect and understand the importance of our customers’ privacy and sensitive data provided.  Customers shopping with us will have peace of mind knowing that we have a 100% secure shopping cart using Comodo’s SSL 128 bit secure certificates.  Comodo is one of the most established Certification Authorities worldwide at the moment and the security certificate they provide is used to protect data during our checkout and payment process stages where a “small padlock” appears at the bottom right of your browser window and also changing the web page address to start with https://.
How can I check my order status?
Once we pay for something, we expect to have a record and also know what is going on with the order.  We make sure our customers is not left in the dark about an order and worrying when they expect to receive the product.  Our registered user can login to their account to track the status of an order.  Each status of an order will be updated live from processing, packing till dispatching so that our customers know what we have done to their order. Once the item is dispatched, they will receive a notification email informing them of the courier used and the associated tracking number.  This piece of information will then be used for customer as a guide on when they should expect the product after it left our warehouse.  For guest user, you will not be able to track the status and process of your order before we dispatch, but will receive the same notification email once item has been dispatched.
How can I make changes to my order?
To make changes to your order, you need to inform us before we dispatch your order. After notifying us, you will need a confirmation from us whether an order can be changed. Once an order has been dispatched, you cannot make any changes to it.
Can I cancel my order?
Before an item is being processed at our warehouse, you can cancel your order as long as you receive confirmation from us that your order can be cancelled or has been cancelled.  Once it is dispatched, we cannot cancel it.
What are the delivery charges for orders from the Online Shop?
Free shipping in some cities of Algeria and other regions, shipping costs apply.
Which payment methods are accepted in the Online Shop?
At the present time we adopt the method of payment by wire transfer, the second method is payment via checks sent to the company’s headquarters and the third method is cash payment upon receipt
How long will delivery take?
The order will be shipped upon receiving the bank transfer and you must inform us of that by sending a copy of the bank transfer to an email address.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
What exactly happens after ordering?
Your payment must first clear before order processing begins. Once payment clears within 24-48 hours, all orders will be processed in the order in which they were received. Orders placed over the weekend do not begin processing until Monday.
Do I receive an invoice for my order?

You should have received an invoice in the order confirmation email that we sent you right after your payment was processed. You’ll find it near the bottom of the email in the “Your Purchase Documents” section.

If you didn’t receive an email, it may have been filtered to your junk or spam folder if you have one, so we recommend that you check there. You can also try our easy-to-use purchase lookup page to retrieve order information for any purchases you’ve made through Customer Support.

If there’s anything else you need, please feel free to contact us