Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Free shipping in some cities of Algeria and other regions, shipping costs apply.


Which payment methods are accepted in the Online Shop?

At the present time we adopt the method of payment by wire transfer, the second method is payment via checks sent to the company’s headquarters and the third method is cash payment upon receipt


How long will delivery take?

The order will be shipped upon receiving the bank transfer and you must inform us of that by sending a copy of the bank transfer to an email address.


How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.


What exactly happens after ordering?

Your payment must first clear before order processing begins. Once payment clears within 24-48 hours, all orders will be processed in the order in which they were received. Orders placed over the weekend do not begin processing until Monday.


Do I receive an invoice for my order?

You should have received an invoice in the order confirmation email that we sent you right after your payment was processed. You’ll find it near the bottom of the email in the “Your Purchase Documents” section.

If you didn’t receive an email, it may have been filtered to your junk or spam folder if you have one, so we recommend that you check there. You can also try our easy-to-use purchase lookup page to retrieve order information for any purchases you’ve made through Customer Support.

If there’s anything else you need, please feel free to contact us


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